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I hope you find my writing and business tips and observations useful. My business and blog are dedicated to helping businesses communicate clearly and reach their potential. Read, and enjoy!Tash

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Unique content

Do you have the time or inclination to read the same information presented the same way over and over?

I’m pretty sure your answer is no – when we want to find something out we don’t want to read the same article we found last week. In itself, that’s enough reason to provide unique content on your website, in your blog and so on.

Unique content that is obviously yours (not just a PLR article copied across, an RSS feed or worst of all plagiarism) shows your knowledge, your generosity in sharing information and helps your search engine results. People will learn to visit your site/blog/newsletter for a fresh perspective on relevant topics; many copied articles and they have no real reason to bookmark you rather than the others posting the same writing.

Private Lable Rights (PLR) articles can be useful for filling a site quickly but they are not truly showcasing you or your business. Some people edit their PLR articles to make them a bit different to others’ versions of the articles, which is useful, but if you are going to so much effort why not just write your own to start with? Or get someone else to write it for you (given the editing time you may be surprised at which is cheaper in the long run).

When you do use PLR articles (edited or not), add something to it. For example, if the article is on travel insurance and you cancelled a holiday last year, add in a story about how travel insurance saved you $1,000. It will personalise the article, build your credibility and offer something new.

Likewise, openly using other people’s articles can be a valuable addition to your own content, but it works best when you introduce it appropriately to make it relevant.

What success have you had with PLR articles? Did you make them ‘yours’ before using them or not?

Singular indefinite pronouns

Although it sounds simple, plural and singular words are not always placed with the appropriate version of a verb. While many people understand what to do for she, we and they, it gets harder for indefinite pronouns (those which refer to something not specific).

The following indefinite pronouns are always singular, even though they might, by implication, suggest many people:

another, anybody, anyone, each, either, every, everybody, everyone,
neither, nobody, no one, one, somebody, someone
Anything is possible in your dreams.
Everybody comes in the front door.

There are a few indefinite pronouns that may be singular or plural, depending on their use. They are:

any, all, none, more, most, some
All of us are running late. All is not lost.
None is more important than honesty. None of those books are mine.

Surprise mention in survey

I did a survey today which was ok on the whole but question 5 had a surprise element in it. Note I did not know who was behind the survey (deliberately to get unbiased answers).

The question was in effect “Are you primarily a business or personal customer of these services?”

The answer options were “personal/business/equal/I am no longer a customer of Company X”

So the anonymous-to-get-unbiased-answers aspect was thrown out the window with that answer which is not so good. It also didn’t mean a lot as I never said I had been a Company X customer, nor even acknowledged I’d heard of company X before. The fourth answer didn’t even answer the question so was completely irrelevant.

The lesson is to read every answer with the question before you finalise a survey or any other multiple choice list – this also applies for a bulleted list in that each point must complete a sentence from the introduction.

From the above example…

“Are you primarily a business or personal customer of these services?” “personal” works
“Are you primarily a business or personal customer of these services?” “no longer a customer of Company X” doesn’t work.

If you are writing or editing a survey, ensure you read each answer with the question in this way to get a polished, sensible result.

Proofreading tips

Proofreading a printed copyOk, proofreading is boring – not many people actually enjoy the thought of reading their work over and over again to find errors. It’s a bit better proofreading someone else’s work, but most people still don’t want to do it.

However, like many things in business and in life, it is necessary.

Necessary that is if you want a professional finish to your written materials.

So here are my tips to make it as easy and painless as possible:

  • hire a proofreader! Ok, I added this point for fun as a plug (yes i can proof read and edit for you!) although it is a valid option
  • get someone else to read it for you – fresh eyes are more likely to spot errors and other issues
  • use a spell check to find the obvious typos (e.g. teh and yuo) BUT do not rely on it alone as it will not pick up the wrong word (e.g. know and now are both real words) and may not use your local or preferred spelling (e.g. color vs colour)
  • leave as much time as possible between writing/editing and proofreading (or subsequent rounds of proofreading) – a few days is ideal but overnight is a minimum. If time really is short, do something else in between so your mind has ‘forgotten’ some of the details
  • read it out loud – your tongue often trips over things your eyes would accept
  • read it backwards – that way you will read the actual words instead of the sentences so spelling errors are more obvious
  • print it rather than read it on a screen – not only is this easier on your eyes, it gives a different visual perspective and you can even read it away from your desk. I find curled up on a couch is great for editing printed documents…
  • change magnification of the text – seeing it bigger sometimes makes words stand out more

Some tips will suit you more than others, some will be more appropriate for particular documents, too. However, using a range of techniques (especially for more important documents) will help you achieve a higher quality document.

Pride or pried?

This is a pair of words that sound identical and have the same letters but have very different meanings and are very different in other tenses.

pride: feelings of self-respect, value, and worth, especially after an achievement or about a particular aspect of self/life
Mary takes pride in her work and her customer’s feedback.
He has pride; she is proud

pried: to have peered or looked into something beyond a casual glance; to have levered things apart
Tom pried the board off the fence so he could see inside.
She pried into his papers; a spy will pry into many things.

Consulting new clients

Last week I referredto a post by Danielle Keister about admitting she is human and may make mistakes before she actually makes any. The other detail I got from her post was her insistence on having a consultation or meeting at the beginning of each client relationship.

I think a consultation is a valuble step in an ongoing business relationship but  it doesn’t matter as much when you are dong a small one-off task for the client. Given you are trying to make relationships with clients, here are some reasons to value consultations:

  • despite our increasing comfort in dealing with people electronically, there is something human and appealing in meeting a real person. Conversations with clients are often easier when you can picture each other and have an idea of who the other really is – think about how surprising it sometimes is to see a picture of someone you have heard or emailed with
  • you can set some ground rules and expectations
  • you can establish a better understanding of each other which can lead to easier communications as you work together. For instance, I have a client who knows me well enough that a brief outline of her requirments is usually enough for me to write what she wants, and that saves us both time
  • it can be a tool in screening out tyre kickers who would otherwise waste your time
  • sometimes you can determine that an effective working relationship is unlikely and move on before you both waste time and energy on it. This is hard for a new business, but having suitable clients and client relationships makes business much more fun and leaves you the resources to be a better job overall

However, it isn’t always practical to meet face to face with clients. Personally, I have had a small proportion of my clients in Melbourne with the rest being interstate or overseas. I have travelled interstate and to New Zealand to meet ith clients but it generally isn’t feasible.

So here are some other ways to build client relationships in the early stages:

  • use a phone and include some chatting as well as business talk – voip makes this an affordable option
  • invite the client to add you to our favourite chatting software (msn, yahoo, etc) so you can chat about projects
  • have an information sheet or webpage that outlines some expectations and procedures – use a friendly tone but make it clear
  • add friendly comments and questions to emails (e.g. how did your team go over the weekend? has the weather warmed up yet? how was your day/weekend?)
  • have a client questionnaire for all new clients to complete so you can learn about them quickly
  • take extra care to paraphrase their instructions and information to ensure you are understanding them and their communication style

How do you establish good relationships with clients from the begining? Do you insist on some sort of start up meeting?

Artists and artisans, not the other way

artisan: a skilled craftsperson or manual worker
A number of artisans can be seen at work behind their market stalls.

artist:a person skilled in a fine art (such as painting, silversmithing or sculpting)
Johann asked the artist to do a portrait of his wife.

artiste: a professional performer or enteratiner, especially a dancer or singer; someone with artisitic pretensions
Dame Nelly Melba was an artiste renowned for her farewells.

So an artisan is skilled a manual skill outside of the fine arts, which could include a mechanic, a carpenter, a cook and a draftsperson. Some artisans may be artistic even if they don’t work with a fine art.

Short and sweet

Do you remember writing essays at school where you had to make up content to fill the required word count? Do you prefer to read a long book over a short one?

In business and website writing, the clichés ‘short and sweet’ and ‘less is best’ are better options than writing a lot for the sake of writing.

Why keep text short?

Lots of pages are flicked not read

Long documents intimidate

  • people are busy and want to get the information fast
  • it tends to be clearer and simpler
  • it looks less intimidating so more inviting to read
  • it is easier and quicker to proof read!

Keeping it short means short words, short sentences, short paragraphs and short result.

So ‘about’ instead of ‘in respect of’; ‘Accountants advise businesses’ rather than ‘business get advice and recommendations from people experienced with accounting’; and ‘stocktake sale’ rather than ‘reduced prices at the end of season to reduce our stock levels’.

Of course, short in the extreme is not the answer either. I use the idea of ‘if it can be done with fewer words, then do it’ rather than making everything short.

When keeping text short, remember

  • it must make sense
  • all critical information must be included
  • keep it easy to read and suited to your audience (for example, ‘because’ is actually longer than ‘due to’ but is used more commonly in speech so is often the better choice)
  • avoid jargon your readers won’t know

Polite comments please!

“I visited your blog. Recipricate the visit {URL}”

“CD wants you to read the blog post {URL}”

Believe it or not, these rude requests have recently entered my blog comment and email box. Do they really think it will result in me clicking on their link? I certainly didn’t, and I deleted their comment/email as well.

It really annoys me when people are rude, but more so when people expect me to react because they have chosen to do something.

So what if you have read my blog post? That doesn’t mean I automatically have an interest in what you blog about, yet a number of people have this expectation; even worse are those associates/friends who expect me to read their blog regularly just because I know them, even if there is no sign they have EVER read any of my blog posts!

It’s like those people (not clients) who get annoyed because I don’t return their phone call straight away – it may suit them to call during the day but I have a business to run!

Not a very constructive blog post I admit, but there is some relief to vent about rudeness and expectations! Of course, we can all take the message that a polite request is much more likely to get someone to do what you want (in this case, read your blog post!)

An old man’s mist?

While this may be an uncommon pair of words in business writing, they are both used in speech fairly often so it is worth knowing how to spell both words.

fogy: person with old fashioned ideas and attitudes. Also spelt fogey and often used in a derogative way.
Jim was only 20 but his friends called him an old fogy.

foggy: murky, not clear, dull. Often refers to air when clouds are low
It was foggy when we climber out of our tents this morning.