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I hope you find my writing and business tips and observations useful. My business and blog are dedicated to helping businesses communicate clearly and reach their potential. Read, and enjoy!Tash

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Does a suite suit you?

Published 22 August, 2011 | By TashWord

I was happily reading a blog post nicely laid out with tables and sub-headings when I came across a sentence “change your pricing strategy to suite your business needs.”

I’ll say no more other than to give a new pair of misused words…

business woman lying on a lounge suite with her laptop

A business woman in a suit on a lounge suite – one little letter makes a world of difference.

suit: (verb) to be acceptable to or enhance something
Will it suit you to meet at 10am on Wednesday?
Does your pricing strategy suit your business needs? 

suit: (noun) a set of clothing, generally consisting of a jacket with pants or skirt; legal action; one of four divisions in a pack of cards club, diamond, spade, heart); a romantic interest.
Most men wear a suit to a funeral.
Jason was very pleased when he won the law suit against his competitor.
Rachel’s hand of cards included every suit.
After three years, Elizabeth accepted his suit. 

suite: related things together as a set, such as a group of rooms in a hotel or a set of furniture for one room; music in one key but several parts
Jane ordered a new bedroom suite at the sales.

These are the types of errors I spot naturally and instinctively correct for clients so if you are concerned about your word usage don’t worry about showing your writing to a professional writer/editor – apart from the fact we’ve seen it before, it is better one professional sees it and fixes it than you publish it and your prospective clients see it, don’t you think?

[Tweet “Do you know your suite from your suit?”]

 

Posted in grammar & details, Monday Meanings | Tagged , , , , | Leave a comment

Shifting demographics

Published 19 August, 2011 | By TashWord

Recently I read that traditional marketing demographics are narrowing.

Traditionally, TV, radio etc needed broad categories to work with and it suited marketers to keep us sorted according to such categories (eg male or female, age 18 – 35 or 35 – 60).

However,  social media is more interactive so can target people according to interests and tastes rather than assuming majority of x group has those tastes. For instance, instead of targeting all women aged 18 – 35 you can specifically target people who like cooking for friends.

It is an interesting thought and makes marketing both easier and harder, I think. For one thing, you can get very specific about your audience and approach that smaller group – in this case, a smaller group will have a higher response rate as they are already interested. However, it may take more effort to know who your demographic is (it is easier to assume men over the age of 30 than to categorise men over 30 with trade qualifications who like fishing for example!)

How well defined is your target demographic? Do you specifically target that group every time your business communicates with the public?

Posted in business info & tools, marketing | Tagged , , , | 1 Comment

Choosing a web designer

Published 18 August, 2011 | By TashWord

Without a good web designer, it’s very hard to get an effective website live to grow your business so here are my top tips in picking a good designer for your business.

  1. make sure you are comfortable with them – if you can’t communicate you’re fighting uphill before you start
  2. look at the designer’s (not the design company’s) portfolio to be sure you like their work – and that they don’t all look like replicas of the same site
  3. check their credentials – do they have relevant training? how much experience do they have?
  4. ask others for feedback – check within your network for previous clients of the designer. And that includes asking your social media networks, too.
  5. make sure you are very clear on what is (and isn’t) included in the price – remember to check details like copyright and licensing on tools
  6. ensure you get full access to your site once it is done – you don’t want to be locked into the designer making every little change on your site moving forward (even if you want them to manage it most of the time, give yourself options)
  7. customer service – if it is questionable during the query/quote phase, do you want to assume they will answer emails quickly when your deadline is approaching?
  8. personal contact – bigger companies may give you an account manager rather than direct contact with a designer. Personally, I find it easier to talk with the designer than let my comments go through a third person and to be sure I get the same designer, but if you relate to the account manager you may be happy with that arrangement.
  9. convenience – is the designer local enough to see them? Or are you comfortable enough to work via email/phone/etc?
  10. price – look at what it includes before comparing it and remember that neither the cheapest nor the most expensive are automatically the best. Freelance sites, in my experience, under pay so I wouldn’t look there for realistic prices or the best designers
From personal experience, I thoroughly recommend Web Graphics By Email (although they are booked out for months) and Shel Design (very professional and accommodating).

This post is part of Word Constructions’ Setting up a website series
1. having a website helps more than you
2. what’s involved in setting up a website?
3. Learn about web hosting
4. Preparing your initial website content
5. Managing website design 101

related content – how do you choose a good writer?

Posted in business info & tools | Tagged , , , | 3 Comments

Getting blog content ideas

Published 17 August, 2011 | By TashWord

Beyond my usual tips of how to find content in your blog, I thought I’d share some ideas on how to find content that may attract more readers from external sources.

  1. use a keyword tool to find the popular terms people use for your product/service – how can you use those specific words in a blog post? Maybe you could explain the subtle differences between the terms (eg haircut and hair style or shielded metal arc welding and gas metal arc welding) or list the varied parts of that term (eg lawyer could be broken into criminal lawyer, family law lawyer and estate planning lawyer)
  2. join a bookmark site (eg delicious, stumble upon, digg, reddit) and look for popular bookmarks for relevant terms. Once you have set up a search, you can add it as a RSS feed for easy future reference as well.
  3. still on a bookmark site, look at the most popular articles people have saved in your topic area – you are bound to get inspiration from reading a few related articles. Note I mean find ideas, not copy the articles or even write the same idea in your own words, as you want original content in your blog. Sometimes one small comment in an article is enough to give you a great idea to write about.
  4. keep an eye on trending topics in Twitter. I use Tweetdeck which automatically gives me a list of each days’ trending topics – many are not relevant to me but sometimes one of them can indirectly give me a blog post idea. Given I’m there checking tweets anyway, it takes practically no time to look at this list.

Posted in blogging, newsletter content | Tagged , , , | 2 Comments

Managing website design 101

Published 16 August, 2011 | By TashWord

Unless you are a web designer, I strongly recommend you do not design your own website.

Yes, software is fairly easily available to make it possible, but don’t let that fool you into thinking anyone can design a decent (let alone good) website. Website design is more than choosing colours and putting the content on a page with a few links to a shopping cart or a blog. Even a good eye for design may not be enough as websites have specific requirements as well as coding issues.

And doing it yourself isn’t likely to be cheaper either. It may not cost you in terms of paying an invoice, but it will take a lot hours that you can’t invoice for and a low quality result can cost you in customers.

Enough of the negatives, and on to how to manage your design (or redesign)…

  1. know your brand and make the design suit it. Have a sedate and professional brand? Don’t get a young and funky web design as it will clash.
  2. think about what you want on the site in the longer term. You may be happy with five basic pages now with the expectation of adding a blog and forum in six months or so – include those expectations in the design brief so they are easy to add later without needing a new design.
  3. choose your designer carefully – there is a huge array of designers from those who overcharge and under deliver to those who give great results at a value price. We’ll look at this in my next ‘getting your business online’ post, or look at my tips on choosing suppliers
  4. while standing out by being different can be an effective marketing strategy, remember that some differences are a hindrance. For example, putting a menu in a strange place, not underlining hyperlinks and cute or clever alternatives to ‘submit’ and ‘buy’ buttons may confuse people and push them away form your site – colour backgrounds may look nice, too, but if people find the text hard to read the nice colour is hurting your site
  5. put humans first and search engines second – search engine optimisation (SEO) is an important part of attracting people to your site but no one will stay if you haven’t also considered a human’s needs on a website.
  6. keep important information visible and easy to find. For example, if you want people to call you, don’t just have your phone number in the footer – make it prominent high on the page
  7. plan the navigation carefully – this can be the hardest and most time consuming step for you but it is important enough to warrant being done thoroughly. Discuss your plan with your designer, content writer and anyone else involved in the project as their expertise may spot weaknesses
  8. make sure your design complements your other business materials. If I was given your business card or flyer and am interested enough to follow through by typing in a URL, I expect to see something similar when I reach your site. If your site is heading in a new direction, update the supporting materials ASAP
  9. increasingly, people are accessing websites via mobile devices. Sites can be designed to suit mobile devices now so incorporate that into any new site – if you’re going online, you may as well be online for everyone!
  10. be wary of using templates, especially free templates. If the finished product looks like some text placed into a template people have seen 50 times before, your website is not communicating much of benefit (it says cheap, unprofessional, lazy, boring and uninspiring  – is that what you want your site to say about your business?) On the other hand, a template adapted to your needs can be effective and cheaper than a custom design – it’s a matter of balance. Make sure you get a template that allows you to change background and font colours, images, header height and the like and, most importantly, lets you decide on the number of menu items showing.
  11. communicate with your designer frequently and honestly. Insist on seeing drafts and giving feedback on what you do and don’t like, and ask questions about why something is done in certain ways – if the designer has a good reason you may be best to leave it alone, but things based on designer preferences can change to your customers’ tastes.
  12. test the site before you approve it – search for relevant information and be sure someone could find it, look at it on different browsers and screens, click on links to be sure they work, and make sure any tools work properly (shopping carts, search boxes, subscription forms, etc)
What other tips do you have for managing the web design of a new site?

 

This post is part of Word Constructions’ Setting up a website series
1. having a website helps more than you
2. what’s involved in setting up a website?
3. Learn about web hosting
4. Preparing your initial website content

Posted in business info & tools, web content | Tagged , , , , | 8 Comments

Formatting email text

Published 15 August, 2011 | By TashWord

Did you know that our eyes  focus on the left margin so this is the best place to start writing?

This applies to letters and other written materials (only very old fashioned styles would have indented paragraphs for letters) but even more so to electronic materials such as emails.

Of course, the other advantage of starting paragraphs on the left margin is that it is easier to type – no formatting pages or repeatedly using the tab button! And for email systems that indent previous email messages when forwarding (a very annoying system in my opinion but that’s off the point!), having indented paragraphs would look absolutely horrible and potentially end up far to the right.

So the simple answer to how to format emails is – don’t! That is, don’t format the main text – you do need to consider a space after the greeting and between paragraphs.

Let your words be the focus of your emails, and use your words wisely!

Posted in writing | Tagged , , , | 2 Comments

Why outsource a manager?

Published 11 August, 2011 | By TashWord

Last week I posted that it is possible to outsource managerial roles as well as specific skill roles. But maybe you’re wondering why someone would outsource a manager so here’s my list of ideas – can you add to it?

  •  you only have to pay for the hours you need them to work – not a set number of hours each week
  • you may be able to access greater skills within your budget if they are not full time
  • if they work remotely, it saves you providing space, desk, computer and services for an extra person
  • it may give you more options such as having a manager in another state may open more face-to-face opportunities for your business as well as local contacts in that state
  • it can be a good way to trial what roles you need a manager for – you can outsource for 6 months to assess the situation as it is easier to end a short term contract than an employment contract
  • an outside manager may provide a different perspective and not be as involved in internal issues

Posted in business info & tools | Tagged , , , | Leave a comment

Preparing your initial website content

Published 10 August, 2011 | By TashWord

Filling an entire website with content can be a bit daunting, especially when you are also trying to get the design and navigation settled. So the third part of our series on getting your business online is about some initial website content.

Rule number one – don’t put up a message like “under construction”.

Search engines don’t like it – and nor do humans for that matter! To me, it looks lazy as it is not much harder to put a brief message on a temporary homepage than to write those two boring words there.

Obeying rule number one, many people therefore don’t have anything showing on their site during the development phase. This seems like a waste to me – the sooner your site is up, the sooner you can send people there (i.e. you don’t have to delay all marketing while waiting) and let search engines discover it.

So my suggestion is to have an interim homepage that can go live very quickly, giving you and your designer a bit of breathing space.

Here’s what to include on that interim page…

  1. your business name! obvious but very important!
  2. your logo if you have one – don’t use a makeshift logo though
  3. some basic contact details. Top or bottom of the page or in text doesn’t matter as long as someone can find out how to get in touch with you. A message like “Our full website will be here soon but in the meantime please email us on **@****in.com or call 1234 3456″ covers it nicely
  4. your tagline, if you have one
  5. your USP (and you need one if you haven’t already got one)
  6. some basic information about your business and/or website so people can determine if you offer what they were after in the first place. Sure many won’t come back but some will if they think you will meet their need. A paragraph or two or a bullet list is all you need
  7. if you have them and are using them for your business, add links (preferably via graphics than text) to social media profiles so you connect all your online presences
So with a domain name, a host and some initial content, you can have a simple web presence quite quickly. Does it feel a it easier to achieve now?
Although an interim page like this is not an ideal website, it is better than nothing so just taking this step will get you online.
If you still doubt the value or worth of getting online, get an interim site up (grab some monthly hosting and you can do it for under $50, too) and monitor your calls and sales for a couple of months. Let me know if the website makes a significant difference to your leads – or even if it gives you one more!
This post is part of Word Constructions’ Setting up a website series
1. having a website helps more than you
2. what’s involved in setting up a website?
3. Learn about web hosting

Posted in web content, writing | Tagged , , , | 3 Comments

When a date doesn’t date…

Published 10 August, 2011 | By TashWord

In the last week we have seen a lot about world and local financial markets – they dropped drastically but has already picked up some of that again. Have you tried researching information about this situation, either in general or for something specific?

News without a date

noting dates in a calendar

Knowing the date can be important for context

I was looking at various superannuation sites yesterday to see what they were telling members about their investments and was amazed that not all listed a date for the news item they had published.

One in particular started their article with “Last week was a tumultuous one for world share markets” and finished with a footnote “*SR50 Balanced fund SuperRatings Crediting Rate Survey, June 2011”.

So was it about things that happened last week (i.e. early August 2011) or some other week since June 2011?

I’m fairly confident the article went live in the last 48 hours so presumably it is about recent developments. But what if I hadn’t looked at their site until next week – would the data still be relevant or useful?

Yes, putting dates on websites can date them fast (the ‘last updated’ reference on many pages is the prime example of that) but current news items are the exception.

I have  often read blog posts and wondered when it was written; “new version of ABC will be released next month” and “our web visitors doubled in the past 12 months” carry more weight when I understand ‘next month’ and ‘past 12 months’. A small note after the post is fine (WordPress does it by default and that works for me!)

People need to have a context, a reference point for the information. Especially for things like financial markets which change so rapidly at times.

And just to be clear, this is being written on 10 August 2011!

What, if any, pages on your site do you add a date to? If not all pages are the same, why do you add dates to some but not others?

Posted in web content, writing | Tagged , , | Leave a comment

Improving your writing

Published 9 August, 2011 | By TashWord

Whether you write a lot and just like learning more or you feel your writing needs a lot of work, you can do many things to improve it. I was reminded of this recently by reading a blog post about the impact of Twitter on a writer.

Here are some quick ideas you may be able to use:

  1. if your writing is too long winded, use Mallory’s trick of thinking of each sentence as a tweet – with 140 characters it is hard to waffle on!
  2. read as broadly as possible – you are learning about writing every time you read something so reading different styles will teach you more
  3. think about what you read – not all the time, but occasionally put some conscious thought into the words used to send a message
  4. practice – there is nothing better at making you a better writer than to write, so write!
  5. study writing – maybe learn to spell a new word each week, read some tips on good writing, follow some blogs about writing (well done – reading this means you’ve already started!) or grab a grammar text book
  6. offer to edit and read over someone else’s work, too – teaching is always a great way to cement things in your own brain, and you may be amazed at what you can learn from others’ mistakes. What’s more, being able to see how others can improve their writing will probably build your confidence
  7. find someone to give you some honest feedback (on specific pieces or overall) and maybe some tips on areas you need to improve – I’ve done this with a few people and it does help them hone their skills

Writing’s main importance is in being able to communicate, to express yourself (or your business) to others effectively. You don’t have to be the world’s best writer but you can choose to improve and not be the world’s worst writer!

Posted in writing | Tagged , , , , | 2 Comments
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