TashWord

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Tash is a professional writer who loves helping people communicate clearly and effectively.

What uses up bandwidth?

Published 27 May, 2011 | By TashWord

If you’ve tried reaching my blog or website in the last day or so you may have experienced some trouble unfortunately. I know I wasn’t happy to see a ‘exceeded bandwidth’ message when I tried to log in to post yesterday and again today.

Knowing I was well under my host limits a few hours earlier, I was surprised by the message and have contacted my host. Especially as the second time showed about 12,000MB of bandwidth used in less than 24 hours!

Figuring out the bandwidth issue

A laptop covered in chains and a padlock

Securing computers is important but not always easy…

No one has accessed the back end of my site or ftp (but I have changed passwords anyway!) but my host found that someone (and let me add that it is very restrained of me to just write ‘someone’!) in Washington has been using my bandwidth. I should say ‘had been’ as that ip is now blocked.

My host has been great at trying to help me and extending my bandwidth to keep the site live while the issue was researched, so thanks Lucie at Multimediart.

My question however, is how is someone using up so much bandwidth on my site? No unexpected files have appeared on the site and apparently no one unauthorised has logged in so I’m confused. Do you have any idea what this person was doing?

Does anyone have any suggestions to share so we can all avoid this sort of distraction and time-wasting in the future? I’d really appreciate any help I can get!

* Image courtesy of 123rf

Posted in About Word Constructions, bit off track, business info & tools | Tagged bandwidth, exceeded, host, site | 2 Comments

Match questions and answers…

Published 27 May, 2011 | By TashWord

Recently I wanted to make a complaint to a company and was directed to their online form (hmm, is it telling that their products come with a prominant page about how to complain??) and saw this as the opening sentence:

“already been attended to by phone or other means would you please advise YES/NO”

How does it help them to know I will (or won’t) advise them on whether my issue has already been dealt with? Wouldn’t the better question be ” Have you already told us about this issue? YES/NO”

Whenever you give people a choice of answers in a survey or form, you have to give answers that actually give the information you are after. Remember that the words ‘would you’ are what people will try to answer, so put them at the start of your question or don’t use them at all.

Generally, use active verbs and phrase questions as simply as possible to avoid confusion and misunderstandings.

PS I could go on to say how important it is to get your promotional materials right – and not use old materials after you make changes. My original complaint was about their promotional brochure offering 4 things in a set but their website offering two things for the same price. Putting these two issues together has totally destroyed that company’s credibility and I don’t trust a thing they say now – and won’t be returning there.

Posted in bad writing examples, writing | Tagged answer, form, question, survey | Leave a comment

Recycling is good for business

Published 25 May, 2011 | By TashWord

What does your business do with the waste materials it produces? Have you even thought about it?

There are a surprising number of recycling options available – and many are listed by the business recycling website. This includes means of using those wastes to produce new products (the obvious recycling aspect) and ideas such as giving unused food to charity groups for direct reuse.

Personally, I believe in recycling as I hate seeing waste and hate perfectly good things filling up our tips. On top of that, there is the environmental aspect and a feel-good factor. However, for those who need a commercial justification for recycling business waste, here are a couple of points to consider:

if your local council restricts your bin size, you have to pay to remove your waste materials so recycling may save you money directly
more and more people care about the environment and ‘green’ practices so start recycling and tell people (potential customers) about it – it won’t generate sales in itself but may be the deciding factor between you and a competitor one day
your team will appreciate being able to ‘do their bit’ for the environment so they’ll be happier and have one less reason to leave
you may find recycling materials in-house gives you new product leads or saves you money, too. For example, making notepads for staff from old letterheads saves paper and the expense of buying notepads
it can give you a conversation starter or topics for blogging about – and sometimes new ideas are hard to come by!

Can you think of things to recycle? I’d love to hear of your ideas and successes – I may even copy some if applicable!

Posted in About Word Constructions, bit off track, business info & tools | Tagged environment, recycling, waste | 10 Comments

Repeat what works

Published 24 May, 2011 | By TashWord

“if it aint broke, don’t fix it” is an expression that really makes sense to me. I see no reason to spend time on something that is working when other things need my attention.

Yes, everything in business should get reviewed periodically to check for possible improvements. But reinventing the wheel each time you do something is just a waste of time in my mind.

For example, if your current marketing plans keep you a steady stream of clients that meets your work and profit requirements, then stick to it! Keep an eye on new avenues but don’t drop the past efforts to grab the latest trends like twitter and Facebook – those new things may not work with your audience for one thing, and it will take time for you to learn the most effective ways to use new ideas in your business.

I came across a sales page recently which talked about repeating simple procedures – I thought it made good sense and reminded me of the above quotation. The writer made the point that a surgeon follows the same steps every time a certain operation is performed, a javelin thrower throws the same way every time and a bank uses the same forms and processes for every loan they approve.

Having a simple procedure makes it easier to complete a task, but more importantly, it ensures you get the best results in the most efficient way every time – even if different people carry out that same process.

For things that are working well in your business, do you have a simple procedure to follow? And that someone else could follow for you? Once you write out such procedures you can save time to work on the things that are broken – and prepare procedures in those areas to find an effective way to do those tasks.

It’s not quite the same as leave good things alone, but having a written procedure for things that work allows for almost-mindless repetition so things keep running along smoothly.

Posted in Business Communications, business info & tools | Tagged complete tasks, procedures, repeat, review, time | 3 Comments

Three dots to continue…

Published 23 May, 2011 | By TashWord

Ellipsis points, or suspension points, have a couple of uses, but they always come in threes.

Although not generally used in business writing, ellipsis points can be used to show a continuation or an undefined idea. This allows for the reader to complete the sentence in a number of ways which can create interest or indicate uncertainty.

“I wasn’t sure what she meant, maybe it was a mistake…” (shows some confusion about how to react to her words)

“Sally called me yesterday and told me the news…” (makes the reader curious as to what the news is)

Ellipses are also used to show some missing information in a quote. When quoting some text from elsewhere, it isn’t necessary to quote every word but it is also important to not misrepresent the text as being complete. Adding … between words indicates that part of the original is missing.

“Australians all let us rejoice … Advance Australia Fair” shows that some words are missing between those quoted.

However, do not use ellipsis to change the meaning of the original text.

Compare “The root of all evil is in the love of money” and “the root of all evil is … money”

Note that the use of the ellipsis removes the need for other punctuation. If the original quote has a comma or full stop, this isn’t included next to the ellipsis. A question mark, exclamation mark or quotation marks, however, are included with the ellipsis.

Posted in grammar & details, writing | Tagged ellipsis, interest, missing, uncertainty | Leave a comment

What is title case?

Published 20 May, 2011 | By TashWord

Style guides and related documents sometimes specify a system of capital letter use.

Word processing packages often give four styles to choose from:

all lower case
ALL UPPER CASE
Title Case
Sentence case

The first two are fairly self-explanatory but here is a definition of the other two common case styles.

Title case – traditionally used for the titles of everything (books, plays, movies, etc), title case has a capital letter for the start of every significant word – where words like and, of, the and a are not counted as significant. {If every word begins with a capital letter, we call it start case.}
The Little House on the Prairie
One Flew Over the Cuckoo Nest
Breakfast at Tiffany’s

Sentence case – just like you use in most sentences, only the first word and any proper nouns start with a capital letter.
The little house on the prairie
One flew over the cuckoo’s nest
Breakfast at Tiffany’s

Sentence case is the default now for most writing, including headings.

Posted in grammar & details | Tagged capital, case, sentence, title | 1 Comment

Meaningful posts that people love to read

Published 19 May, 2011 | By TashWord

I’m going out on a limb here but I assume you write blog posts and articles because you want people to read them for some reason (promote your business, share your point of view, etc). If I’m wrong, perhaps another post will be more meaningful for you!

I see two simple rules for getting people to love reading your posts/articles/newsletter:

providing substance is more important (meaningful if you like) than just stringing together relevant keywords
people who like what you write are more likely to come back to read more, and recommend it to others as well

I was prompted to write about meaningful posts by reading an article that sounded interesting. That is, the heading was about whether or not to build a website and it started by discussing the increased sense of needing a website in the small business sector in recent times. However, that’s as far as the article went – it gave a case study of someone struggling to get their web designer to finish a job and then learning building the website wasn’t the end point anyway.

From this example, I think we can learn

if you create a question or interest in a heading or introduction, you need to answer it within the article
each post/article should be on one topic – not reasons for website growth, optimisation and a case study rolled into one. One topic is simpler to read and understand, and splitting other topics out gives you more articles/posts to write anyway!
include something that makes it worth the time to read the article or post – generally this means give some information or insight, but it may mean entertain in some way. The article on building a website left me feeling I learnt nothing and therefore wasted my time – the result being I won’t be heading back for more of their articles

So next time you write for your blog, website or newsletter, ask yourself if you have made it meaningful and of value or if you have just put together some space filler. And then check if there is anything you can do to make it more meaningful.

Posted in blogging, marketing, newsletter content, web content, writing | Tagged blog posts, interest, meaningful, simple, write | 2 Comments

Refining your Google searches

Published 17 May, 2011 | By TashWord

If you’re like me, you use Google and similar search engines frequently and know a few tricks to make your searches as useful as possible.

Here are a few tips you may or may not use – and if you have some others, please add them to the comments so I can learn them, too!

restrict a search to one site by using site:wordconstructions.com.au
search for something specific on only one site by using the word and the site only command report writing site:wordconstructions.com.au
find the definition of a word with define:gerund
exclude a term from your search using a minus sign, so writer -fiction will bring results for writers without mention of fiction writing
include all similar uses of a word or term by adding the tilde sign; for example, ~ article
maintain certain spelling of a word or term with a plus sign so + Sidney will not bring up all the Sydney sites in a Sidney search
use * to replace any word, such as in professional * writer
find related sites usingrelated:wordconstructions.com.au
find a specific file type in a search – if you want to find only word docs about spelling, for example, you enter spelling filetype:doc
find all sits linking to a site or page usinglink:www.wordconstructions.com.au
do a general search without risk of finding inappropriate (ie adult) content using safesearch:breast cancer
find out about a specific page usinginfo:www.wordconstructions.com.au/ebook.php
use quotation marks to refine the search to your exact term; that is, “business writer” will give results about business writers only rather than results for all references to writer and/or business

Hope they help!

Posted in bit off track, business info & tools | Tagged find, search, tips | Leave a comment

Blogging when you’re not around

Published 15 May, 2011 | By TashWord

Even small business owners are allowed to take a holiday or some sick leave 🙂 Obviously that can leave a lot of tasks to be prepared for or done in your absence, but I’m just looking at your blog – what happens to your blog when you take some time off work?

Running a blog and developing a readership takes time and effort; ignoring your blog for a while can undo much of that effort. So how can you manage take away from your business without letting your blogging efforts weaken or even waste away?

The following list gives some suggestions – the best approach will depend on your blog of course, and on how long you are taking off, and the best approach may be quite different next time you take a break.

do nothing 🙂 Just let your last blog post sit on the front page until you return.
Very quick and easy solution but not so good for your search engine rankings and keeping any regular readers happy (unless your break is shorter than the gap between normal posts anyway)
announce your intentions and leave your blog to sit for the duration
Again, very quick and easy to do, but letting people know offers some customer service and keeps people informed. You may still loose some readers and search engines points, depending on how long you leave the blog. Letting your blog sit could give everyone a break or it could mean a lot of catching up posts when you return (especially if you rely non news and events as topics)
Schedule posts so the blog keeps having new content without you physically being present.
This requires preparation time in writing multiple posts in advance but is great for maintaining a blog presence, search engine rankings and regular followers. You may have a lot of comments to moderate when you return. Of course, this is less effective if your blog is based on breaking stories and current events as they are harder to write in advance and will need some catching up on when you get back.
My tip if you like this method is to have some spare blog posts written throughout the year – these can then be scheduled during your break without having to write heaps of posts just before you go.
Invite a guest blogger or two to post on your blog.
Obviously this keeps your blog full and current while you’re away with less preparation time than scheduling many posts. The greatest time saving for you is if they have access to post directly to your blog but you get more control if they provide the posts for you to schedule before you leave. Giving a guest blogger access also means they could moderate and respond to comments, too.
Guest blogging may add some new ideas to your blog which readers may like but it is a different voice which some readers may not like – if you know your readers and choose an appropriate guest blogger you can better gauge the likely response.
While multiple guest bloggers adds variety to your blog and avoids issues around readers disliking one guest, it does involve more work on your part – finding and choosing guest bloggers, then discussing topics and setting up access/scheduling posts
Maintain your blog from a distance – that is, write posts while you are away.
The beauty of a blog is that you can access it from anywhere that has internet access so you can write posts away form the office.
Writing posts while away solves all the issues of keeping your blog momentum going and comments moderated, with little preparation needed. However, it is not going to do much towards you relaxing on a holiday, building relationships with family while on holidays or allow you to recover if you are on sick leave. Taking a break is generally about giving yourself a change in routine to refresh your mind and body which isn’t going to happen if you keep working on your break.
On the other hand, if you are away from your blog because you are travelling for work or doing something not about relaxing, this is a viable option to consider – and something to do in a hotel room each night is not always a bad thing either!
Request readers to give their idea on a certain topic while you are away. For example, write a post asking a question and let it sit as your recent post for a few days. As readers answer, your blog is getting content and readers may get inspired in new ways.
Very quick and easy to set up and it could be effective for a short break if you have readers who comment willingly. However, this will look out of place if left for very long and runs the risk of unmoderated comments – to work, you will have to allow all comments to be approved automatically which means all sorts of things may be posted…
Use a RSS feed to fill your blog with external content.
Once it is set up, this will take care of itself so it is a low effort option and could work if you choose the feed source carefully. However, you will still have comments to moderate when you return but you need to trust the feed source – of course, you could just use a news site and provide commentary later. The disadvantage is that your content will not be unique– in fact, duplicate copy can be a negative for search engines.

Posted in blogging, business info & tools | Tagged blog, content, guest, maintain, moderate, regular | 2 Comments

When writing is important for business

Published 13 May, 2011 | By TashWord

Maybe you don’t think writing is a key skill in business presentation, or that putting any old word on paper is good enough to make your point. Obviously I think good writing and clear communications are important but I just read an article listing some examples of when writing is more important than speaking for a business.

Even if you use someone else to write ad copy, website content, articles, blog posts and other obvious writing tasks, the following list shows that business writing is a necessary skill for any business owner or manager:

making a visual impact – spoken words alone aren’t always enough, even in a training session when visual aids and handouts are valuable. Seeing things in print makes them more believable and easier to remember, so writing can have a bigger impact
setting rules and guidelines, such as policies and procedures. Imagine having verbal policies in a large company – it would be easy for people to forget or misunderstand what they’re told, and some people would simply choose to do things their own way. Writing out procedures ensures consistency and forms a record of your expectations
making complaints have more power in writing – they are taken more seriously, are more likely to be followed up on and form a record for any future interactions. Further, it ensures your actual complaint is received as the person you complain to may not be the one who can act on it so a verbal message could be changed
responding to complaints is also good in writing – it shows you genuinely care about the customer’s experience with your business and gives you the opportunity to show what you have done to prevent the issue happening again
giving feedback and recognition has more impact if you take the time to write it down, and your written message may be kept for a long time. Whats more, if you make the written message public (including just on the business noticeboard or intranet), your compliments carry so much more weight and make people feel truly valued
complex ideas are not easy to grasp so a written explanation gives people the chance to reread it for understanding and have it as a reference later
written communications form a record of what was ‘said’ and needed. This has two advantages – it helps you remember details and complete a task correctly and it also helps protect from ‘he said she said’ situations
writing an agenda for meetings can save a lot of time and frustration as the agenda keeps everyone on track and they can prepare ahead of time. Likewise, minutes of meetings form a record and reminder of tasks to be done
involving new people becomes much easier if information is in writing – for example, if you change project managers part way through, the new manager will know what has been done and what to chase if they get written notes to follow

Again, some of these tasks can be handed to a business writer, but others you need to do yourself (in which case, hopefully my blog is one resource for helping you write effectively!)

Do you have other examples of when being able to write is critical in business?

Posted in business info & tools, writing | Tagged business, speaking, word, writing | 1 Comment

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