![\"Young](\"http:\/\/wordconstructions.com.au\/blog\/wp-content\/uploads\/2013\/05\/boy_tools_123rf.jpg\")
<\/a>Like a young child playing with new toys, we all like to play with our new tools and gadgets. Are we also like young children that we need a rest from our toys\/tools?<\/p><\/div>\n
Having done the research into online chat<\/a>, I was introducing it to some of my client’s employees the other day.<\/p>\n One of the employees – let’s call him Simon for simplicity – liked the idea of offering it to their customers but asked some really good questions.<\/p>\n Won’t we need a dedicated person to manage the online chat? None of us have time to take that on.<\/p>\n What happens if the online chat person is on the phone or something when someone wants to chat?<\/p>\n There’s no doubt that adding a new feature or tool can create extra work in the short-term. It takes time to set up and learn how to use it, and you may have to explain it to a number of people before it becomes fully effective.<\/p>\n I don’t think adding online chat<\/a> means getting an extra person into the workplace. Even in a busy customer service business, the online chat should reduce the number of phone calls and emails which would free up the time needed to answer chats.<\/p>\n For Simon, I was able to explain that a little pop up window will show to all relevant staff when someone wanted to chat so any available staff member could answer.<\/p>\n Another reassurance for Simon and his team was that online chat doesn’t have to be on all the time<\/strong>.<\/p>\n While there are variations between online chat systems, my client will have a choice between making the chat feature invisible or showing as offline to collect an email address when staff are unable to accept chats.<\/p>\n I think that’s important.<\/p>\n So many great new tools are offered to businesses but we need down time – to do our work, to undergoing training, to have a break<\/a>\u00a0and so on. Whether it is joining social media, online chat, a eShop or other tool, we need to be able to turn it off in some way.<\/p>\n How often do you turn off social media, emails and similar communication tools?<\/strong><\/p>\n What if you had online chat on your site – would you turn it to offline even if you are physically present? Turn it off out of business hours, even if you can use it while mobile?<\/p>\n We need down time, even from our favourite things. Having done the research into online chat, I was introducing it to some of my client’s employees the other day. One of the employees – let’s call him Simon for simplicity – liked the idea of offering it to their customers but asked some really good […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[53],"tags":[1640,1639,1638,554,1641],"class_list":["post-5713","post","type-post","status-publish","format-standard","hentry","category-business-info-tools","tag-chat","tag-downtime","tag-new-tools","tag-online","tag-turn-off"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\u00a0Managing a new feature<\/h2>\n
Ability to turn the feature off<\/h2>\n