{"id":1313,"date":"2010-10-08T18:49:26","date_gmt":"2010-10-08T07:49:26","guid":{"rendered":"http:\/\/wordconstructions.com.au\/blog\/?p=1313"},"modified":"2012-07-31T10:13:09","modified_gmt":"2012-07-31T00:13:09","slug":"being-professional-with-complaints","status":"publish","type":"post","link":"https:\/\/www.wordconstructions.com.au\/blog\/2010\/10\/being-professional-with-complaints\/","title":{"rendered":"Being professional with complaints"},"content":{"rendered":"

Continuing on from naming publicly<\/a>…<\/p>\n

Have you ever lost respect for\u00a0a professional or a business\u00a0because they\u00a0complained\/whinged about a peer?<\/p>\n

Even if it is warranted (and sometimes even more is deserved than is given!), criticising a supplier, colleague or competitor can backfire and damage the complainer’s reputation. It just doesn’t look professional to say “Business M is unethical” or “Don’t use Business N”, and there are of course legal implications.<\/p>\n

It is different if someone approaches you to ask about a business or person, but I think that\u00a0using a public forum to criticise is a very risky action.<\/p>\n

Of course, it can be very frustrating to always be the professional party and not publicly denigrate someone, but it is the better long term action.<\/p>\n

I am curious, however, as to how people feel about a calm review\u00a0 (ie factual and non-emotive) of a supplier on sites that warn people about disreputable businesses – not good enough<\/a>, ripoff report<\/a>, etc. Is that as damaging to how you view a business?<\/p>\n

Is social media changing this? For example if I tweet “ABC always delivers late” or “designer Z copies others’ work”, is that more acceptable than blogging about it because of the chatty and short term nature of Twitter?<\/p>\n","protected":false},"excerpt":{"rendered":"

Continuing on from naming publicly… Have you ever lost respect for\u00a0a professional or a business\u00a0because they\u00a0complained\/whinged about a peer? Even if it is warranted (and sometimes even more is deserved than is given!), criticising a supplier, colleague or competitor can backfire and damage the complainer’s reputation. It just doesn’t look professional to say “Business M […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[50,53,1090],"tags":[1125,89,210],"class_list":["post-1313","post","type-post","status-publish","format-standard","hentry","category-bit-off-track","category-business-info-tools","category-social-media","tag-complain","tag-professional","tag-respect"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t